Booking & Return Policy

Booking Policy

Please review our policies prior to booking your service with us. We value your time as well as ours! Don't hesitate to reach out to us with any questions. Thank you.

Effortlessly Book Appointments Online with Our Simple Booking System.

A 50% Deposit is Required to hold & secure appointments longer than 2hours.

(One time reschedule only allowed if within 24-48 hours cancellation policy). If not within cancellation policy your deposit will not be refunded and will forfeit. You will be unable to reschedule for any future appointments.

Cancellation Policy:

We ask that you please give 24-48 hours  notice if you need to cancel or reschedule your appointment. This will allow time to fill the time slot, otherwise you will forfeit your deposit and will be unable to schedule any future appointments and your deposit will not be refunded.

Late Policy:

Please be respectful of our time as well as the time of our other guests. If you are more than 15 minutes late, you may be asked to reschedule or shorten your scheduled service. Repeat offenders will not be tolerated.

No-Show Policy:

No-shows will not be tolerated. If you no show your scheduled appointment, you will be charged 100% of the service you were scheduled for. You will be required to pay a $50 no show fee should you decide to reschedule.

Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Grandillusionshair@gmail.com. Please note that returns will need to be sent to the following address: Grandillusionshair@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at Grandillusionshair@gmail.com. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately at Grandillusionshair@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue within 2 days so we can try to make it right. 

NO Exceptions / non-returnable items
Certain types permitted by Law cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.